FAQs
What is the status of my order?
Logged in users and guests can both check their order status by going to Order History page. Logged-in users will go directly to their order history page. Guests will be given an option to log in (if they already have an account that they’ve ordered from in the past) or to look up their order based on e-mail address and zip code (if they checked out as a guest previously).
If you are unable to find your order details please email sales@cerosjeans.com and we will be happy to assist you. Please have your order number ready to help us assist you.
Shipping
What is your standard shipping policy?
Standard Shipping: Ground orders received by 3:00 pm (PST), Monday-Friday, will ship within 2 days in most cases. Orders are not shipped over the weekend or on holidays.
1 Day and 2 Day Shipping: Orders placed with expedited shipping before 12:00 pm (PST) will be shipped on the same business day. Orders are not shipped over the weekend or on holidays.
Ceros is not liable for delays due to weather, natural disasters, carrier outages, etc.
We do not ship to PO Box or APO addresses.
What are your domestic shipping rates?
We offer free Ground shipping on Continental U.S. orders over $200. (Alaska and Hawaii Excluded)
Standard | $7.50 | 5-7 Business Days
2 Day | $25.00 | 2 Business Days
1 Day | $35.00 | 1 Business Day
Alaska and Hawaii Shipping
Standard | $29.00 | 5-7 Business Days
What shipping method do you use?
We ship using UPS.
Returns
What is your return policy?
If you are not satisfied with your purchase for any reason, you can return it within 30 days from your purchase date. All returned items must be unaltered, unworn, unwashed with all original tags and labels attached. If your return does not match all of these criteria, we will not be able to process your return.
Returns will only be accepted if you purchased your item from cerosjeans.com. If you purchased your product through an authorized retailer, please contact the retailer for your return. You must have a receipt in order for any return to be processed.
Once your return has been received, your refund will be processed within 7 business days. Please note that unless your order was sent in error by Ceros, original shipping charges are non-refundable and return shipping fees must be paid for by the customer. If it was an error on our behalf, we’d be happy to send a prepaid return label via email for the return shipment.
We are not responsible for any damage to items that have been worn, altered or washed.
Sale items can only be returned for store credit and are not eligible for refunds. Items marked final sale and not eligible for return.
What is your refund policy?
If an item was shipped incorrectly (i.e. wrong item, color, or size), cerosjeans.com will gladly issue a full refund for the purchase price including the shipping cost. Cerosjeans.com will provide a return shipping label for any such error on our part.
All shipping errors will be validated against the original invoice and may take 7 business days to process. Consequently, cerosjeans.com will not be liable for any order errors made on the part of the customer.
We also offer refunds for all unaltered, unworn, unwashed merchandise with all original tags and labels attached, provided that the return is made within 30 days of purchase.
How long does it take to process my return?
Once we have received your package, your refund will be processed within 7 business days. When shipping a return to us, please choose a method that provides a tracking number and/or delivery confirmation so we can confirm we have received your return. Cerosjeans.com is not responsible for packages lost in transit.
Payment Methods
We accept Visa, MasterCard, American Express, Discover and Ceros E-Gift Cards. International Credit Cards are not accepted for orders shipping in the U.S. Please use PayPal as an alternative for International payment.
Gift Cards
I received an e-gift card from a friend. How do I use it?
Users will be e-mailed their gift card code automatically once the purchaser confirms the order. At checkout, the recipient will be given an option to enter their gift card code. If there is a remaining balance on the order, the user can use another payment method to complete checkout.
I don't have an account. Can I still use my e-gift card?
Unique e-gift card numbers are sent directly to recipients via e-mail. A user account is not required to use an e-gift card, only a valid e-gift card number.
How do I use store credit?
To use store credit, sign into your Ceros account. When you get to the payment portion of the checkout your store credit amount will be displayed. When you check out, your store credit will automatically be deducted from your total. If you do not use all of your credit, the remaining credit will stay in your account to be used on future purchases.